Rome

Investigation promised into Windjet passenger costs

Consumer association complains of overcharging

Investigation promised into Windjet passenger costs

(ANSA) - Rome, August 20 - Following consumer complaints, Italy's civil aviation authority pledged Monday to investigate charges that airlines are assessing to replace Windjet tickets. Italy's consumers' association has complained that "in many cases" passengers who bought tickets on Windjet, which recently suspended flights, are being charged too much to be re-booked onto solvent airlines. Air carriers like Alitalia said they were charging about 80 euro for re-routing a one-way ticket, but the consumers' association says some consumers are being charged more. Vito Riggio, chairman of aviation authority Enac, said his crisis unit would investigate, and asked consumers to report any complaints. Sicilian low-cost carrier Windjet collapsed more than one week ago, stranding thousands of passengers and outraging hundreds of thousands more who fear they've been left holding worthless tickets. The collapse of Windjet came during one of Italy's busiest travel seasons, causing great havoc and also threatening the finances of tour operators who complain they've also been stuck with airline tickets purchased for customers who no longer want them.

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